Frequently Asked Questions

Find authoritative answers regarding our industrial printing supplies, shipping logistics, and the Star Graphic Supplies business model.

How does Star Graphic Supplies offer such competitive pricing?

We operate as a streamlined, online-only digital distributor. By eliminating the high overhead costs associated with maintaining a physical storefront and local warehouse, we pass those savings directly to our customers. This allows us to provide premium offset and screen printing products at competitive wholesale prices.

Where do my offset inks and pressroom chemicals ship from?

Our pressroom and print shop products and supplies ship directly from the manufacturer’s facility. This direct-ship model ensures that your chemistry and inks have not been sitting on a distributor’s shelf, providing you with the most stable product and the longest possible shelf life.

Can I pick up my printing supplies in person at your Arvada location?

Because we have fully transitioned to an online distribution model to prioritize efficiency and lower costs, we do not maintain a public-facing pickup counter or local retail space. All orders are processed and shipped directly to your shop floor via reliable national carriers.

Are the brands you sell, such as Varn, Applied Chemistries, Burnishine, and Allied, authentic?

Absolutely. We only partner with the most respected manufacturers in the industry. Every item we sell is an authentic, factory-direct product. We do not sell generic or white-label substitutes, ensuring the technical performance and consistency your pressroom requires.

When will screen printing supplies be available for purchase?

Beginning this summer, we are officially expanding our catalog to include a comprehensive selection of screen printing supplies. This will include professional-grade inks, emulsions, and chemicals alongside our established offset pressroom lines.

Can I get technical assistance for specialized pressroom products?

While we operate as an online-only distributor, we bring over 20 years of printing industry experience to every transaction. If you have questions regarding product compatibility or application, we are happy to provide guidance or connect you directly with the manufacturer’s technical experts to ensure peak performance on press.

How do I track my Offset or Screenprinting Products order?

Once your order is processed and dispatched from the production facility, you will receive an automated email with tracking information. Because we utilize a direct-ship model, tracking numbers are generated as soon as the carrier confirms the shipment from the manufacturer. We provide these to you via email as soon as we receive them from the manufacturers, typically within one business day after shipping.

What geographic areas does Star Graphic Supplies serve?

Star Graphic Supplies supports commercial print shops across the United States, Alaska, and Hawaii. We can also support customers overseas if they use freight forwarders based in the US. Our logistics network is optimized for national distribution, ensuring that shops nationwide have access to the same premium supplies and fair, transparent pricing.

What secure payment methods do you accept for B2B orders?

Our secure digital checkout accepts all major credit cards (Visa, MasterCard, American Express, Procurement Cards, and others) and modern payment methods such as PayPal. We can also accept corporate checks (with prior approval) and Western Union money transfers. We utilize industry-standard encryption to ensure your transaction is protected, providing a professional and secure purchasing experience for our customers.

What is the Star Graphic Supplies return policy?

We stand behind everything we sell with a 100% satisfaction guarantee. If you have an issue with a product’s performance or integrity, please contact us at office@stargraphicsupplies.com. We are committed to ethical business practices and ensuring your shop remains productive.