Frequently Asked Questions - FAQ

Is Star a drop-shipper?

 - Yes, Star drop-ships all products directly from the manufacturers. We do not ship anything from our Denver, CO location.

How long has Star been in business?

 - We have been in business since 1987. Over 30 years of providing quality printing supplies! Randall Byrd is the current owner and president (since 2013).

Why should I order from Star?

We provide the highest quality products from the top manufacturers in the offset (and digital) printing industry, and we understand the needs of both the press operator and the print shop owner. As a small business, we also understand how important it is to support other small businesses and appreciate each and every order we receive.

Does Star stock products?

 - No. We operated a 3000 sq ft product and ink manufacturing warehouse in Denver until 2017, then transformed the business to online in 2019. Products are now stocked at the manufacturer or supplier and are shipped directly to you. Products are not available for pickup at our Arvada, CO location.

Do you still provide custom ink matching?

 - Yes! While we no longer do the matching ourselves, our ink manufacturers perform this service for us. Their manufacturing processes are very sophisticated and meet our quality requirements.

Is it safe to order through Star's website?

 - Yes! Our website and payment processing platform has the highest level of online security available, and our merchant card processing partners are the most secure in the industry. Please see our Security Policy page for more information.

What payment methods do you accept?

 - We accept most major credit cards: Visa, MasterCard, American Express, Discover. You can also use PayPal and PayPal Credit. Please see our Payments Page for more details.

How long does it take to get my order?

Star ships products direct from the manufacturer or supplier. Orders are processed and sent to the manufacturers within 24 hours of receipt. The manufacturers sometimes have order processing times that can extend 2-3 days. Some manufacturers process and ship within 24 hours. Anticipate a minimum of 72 hours for orders to be completely processed and ready to ship from any manufacturer's location.

Delivery times?

Typical delivery time with UPS Ground shipping can be 4-5 days, depending on the manufacturer and your location. Please see our Shipping Information page for more details.

Do you ship internationally?

Yes, we can ship internationally! Our website cannot process international orders, so please contact us for order requests and shipping estimates.

Can I purchase items not listed on your site?

Yes! If you need an item that isn't on our website, please contact us by email for pricing and availability. We can add that product to our site for easy reordering. 

Is there a minimum order amount?

 - No order minimum requirements from us! 

Can I change my order once it's been placed?

 - Yes, contact us within 24 hour after placing the order if you would like to make a change. If the order has not yet shipped, we will be able to make any necessary changes.

Can I return my order?

 - Yes, in many cases. Please see our Return Policy page for more information.

More questions? Please send us an email, or call: office@stargraphicsupplies.com | 303-423-6300