Shipping Information

Company Info

Shipping Policy and Procedures

We ship your printing supplies straight from the manufacturer to your shop floor.

Order Processing and Availability

Please allow 24 hours for us to process your order. After that, the manufacturer needs an extra 1–3 business days on average to process it. Flint (Varn products) often takes 3–4 business days or more. If a manufacturer's processing gets delayed, we'll let you know as soon as we find out. All products ship directly from the manufacturer or supplier — we don't keep any products at our office, so pickup isn't available.

Shipping time depends on the product and where the manufacturer is located. Some items — like custom color inks, packing paper, and press blankets — have to be made before they can ship. We'll give you an estimate based on the manufacturer's schedule.

Shipping Methods and Carriers

Standard delivery goes through UPS Ground. We work directly with UPS to get you the lowest cost available. The shipping estimate you see during checkout isn't final — your exact shipping cost is calculated on the checkout page before you complete your order.

Hazardous Materials

If UPS or another carrier charges a surcharge for shipping hazardous materials, it will show on the product page and get added to your order total.

Expedited Delivery

Expedited shipping is only available in unusual situations, and it isn't guaranteed until we confirm it. If we can approve it, we'll quote you the cost before charging you.

Freight Shipments

Some products are too big or heavy to ship standard, so they go by freight instead. The manufacturer decides how it's packaged, and we'll give you a custom freight quote when needed.

Using Your Own Shipping Account

You can use your own UPS or FedEx account instead of our calculated shipping. Ground shipping only — any other delivery speed needs to be confirmed with us as available before you order. Choose this option at checkout, and be sure to follow our ordering process instructions. Contact us if you have any questions.

This does not mean free shipping. Choosing this option only means you're using your own shipping account instead of ours. Your account number goes in the Order Comments box.

International Shipments

We have customers across North America, and we've shipped as far as the Middle East and Indonesia. We can often set up international shipping. The easiest way is for you to give us the address of your own overseas freight forwarder — we'll ship to that U.S. address, and they handle the rest from there. Direct international shipping through UPS, FedEx, or another major carrier may also be possible. Contact us to go over your options and get a quote.

Tracking and Delivery

We'll send you a tracking number once the manufacturer ships your order. Because of how UPS updates its system, this usually shows up the next day.

UPS Shipment Tracking »

UPS Ground doesn't require a signature. Packages are left in a reasonable spot or with your shipping department. For more on carrier policies, visit the UPS Help and Support Center.

Delays and Returns

Carrier delays are out of our control, and we can't guarantee delivery times. For shipping and packing requirements on returns, see our Return Policy.

Damage Upon Receipt

If a product arrives damaged, let us know within 24 hours. Take photos of the damage, and if the driver is still there, ask them to note the damage before they leave.

We aren't responsible for damage the carrier causes — once they have the package, they're liable for it. That means you'll need to file the damage claim directly with the carrier.

UPS Damage Claim Process »

If you'd like a replacement, we can send one out, but you'll be charged in full for it. If your damage claim is approved and any unused, undamaged product qualifies for return, we'll credit you under our standard return policy.

Questions regarding an order?
Inquiries go through our digital support system, with personal follow-up by email or phone within one business day.

Frequently Asked Questions

Can I use my own UPS or FedEx account for shipping?

Yes. At checkout, choose the option to use your own carrier account instead of our calculated shipping. This is for ground shipping only, and your account number goes in the Order Comments box. Choosing this does not make shipping free -- you're simply paying your own carrier account instead of paying through us.

Does UPS Ground delivery require a signature?

No. UPS Ground does not require a signature. Packages are left in a reasonable location or with your shipping department.

Do you ship internationally?

In many cases, yes. The easiest way is to give us the address of your own overseas freight forwarder -- we ship to that U.S. address and they handle the rest. Direct international shipping through UPS, FedEx, or another major carrier may also be possible. Contact us to go over your options and get a quote.

What should I do if my order arrives damaged?

Let us know within 24 hours. Take photos of the damage, and if the driver is still there, ask them to note the damage before they leave. The carrier is responsible for damage once they have the package, so you'll need to file the claim directly with them.

Star Graphic Supplies
Arvada, CO 80005
303-423-6300 | office@stargraphicsupplies.com