Return Process and Policy
Star guarantees 100% satisfaction with your orders and will accept return of products that are not to your expectations. Product return must follow these processes and conditions.
- All order cancellation requests must occur within 24 hours of order. After 24 hours the order is considered closed and refunds or returns are to follow the processes below.
- A 20% restocking fee will apply to all returns.
- All order refunds will be processed within 72 hours of receipt of the products at Star or at the manufacturer's facility.
- To request a A Return Materials Authorization (RMA) number, please fill out the contact form and indicate the reason for the requested return. Contact Us Form
- A RMA number does not guarantee credit will be applied to your account, as products are subject to final inspection.
- Products returned without obtaining a RMA number will be evaluated and any credit issued is solely at the discretion of Star.
- Returns must be received within 15 days of RMA issue date or no credit will be applied.
- All special order or manufactured products, including PMS ink, custom-cut blankets and plates, are not eligible for refund or return.
- All products are to be returned with shipping prepaid by the customer unless otherwise authorized by Star.
- Products must be returned in the original packaging, packed inside a protective outer shipping carton.
- Products returned in a damaged state will not be accepted and no credit will be given.
- Star will pay for return shipping on all incorrectly sent products from the Dealer or Manufacturer.