Return Policy

Company Info

Return Process and Policy

Our 100% satisfaction guarantee, and how returns work.

Our Satisfaction Guarantee

We guarantee 100% satisfaction with your order. If something doesn't meet your expectations, we'll accept a return — just follow the process and conditions below.

Cancellations and Fees

Cancel your order within 24 hours and there's no issue. After 24 hours, the order is considered closed — any refund or return from that point follows our standard return process below. We'll process your refund within 72 hours of receiving the returned product, whether that's at our facility or the manufacturer's.

Note: A 20% restocking fee applies to all returns.

Return Materials Authorization (RMA)

To request an RMA number, fill out our Contact Us form and tell us why you're returning the item.

An RMA number doesn't guarantee you'll get credit — every returned product goes through a final inspection first. If you return something without an RMA number, we'll still evaluate it, but any credit is up to us.

Eligibility and Deadlines

Return your product within 15 days of the RMA issue date, or we can't issue credit.

Not eligible for return: special-order or manufactured products, including PMS inks, custom-cut blankets, and plates.

Shipping and Packaging Requirements

You pay for return shipping unless we've said otherwise. Pack the product in its original packaging, inside a protective outer shipping box. If it arrives damaged, we can't accept it or issue credit.

If we or the manufacturer sent you the wrong product, we'll pay for the return shipping.

Need to initiate a return?
Use our Contact Us form for the fastest processing.

Every inquiry gets a personal follow-up within one business day.

Frequently Asked Questions

What is your restocking fee?

A 20% restocking fee applies to all returns.

How long do I have to return an item?

Once we issue your RMA number, you have 15 days to get the return to us. After that, we can't issue credit.

What items can't be returned?

Special-order or manufactured products can't be returned, including PMS inks, custom-cut blankets, and plates.

How do I request a return?

Fill out our Contact Us form and tell us why you're returning the item. We'll issue you an RMA number to include with your return.

Star Graphic Supplies
Arvada, CO 80005
303-423-6300  |  office@stargraphicsupplies.com

```