Return Policy

Return Process and Policy

Star guarantees 100% satisfaction with your orders and will accept return of products that are not to your expectations. Product return must follow these processes and conditions.

All order cancellation requests must occur within 24 hours of order. After 24 hours the order is considered closed, and refunds or returns are to follow the processes below.

A 20% restocking fee will apply to all returns. All order refunds will be processed within 72 hours of receipt of the products at Star or at the manufacturer's facility.

To request a Return Materials Authorization (RMA) number, please fill out the contact form and indicate the reason for the requested return. Contact Us Form

A RMA number does not guarantee credit will be applied to your account, as products are subject to final inspection. Products returned without obtaining a RMA number will be evaluated, and any credit issued is solely at the discretion of Star.

Returns must be received within 15 days of RMA issue date or no credit will be applied. All special order or manufactured products, including PMS ink, custom-cut blankets, and plates, are not eligible for refund or return.

All products are to be returned with shipping prepaid by the customer unless otherwise authorized by Star. Products must be returned in the original packaging, packed inside a protective outer shipping carton.

Products returned in a damaged state will not be accepted and no credit will be given. Star will pay for return shipping on all incorrectly sent products from the Dealer or Manufacturer.